PHOTOS: Ticket Office Opens in Liberty Square at the Magic Kingdom

WDWNT on December 21, 2017

Following the success of the added guest relations location in Tomorrowland at the exit of Space Mountain, the service has now moved into a permanent home in Liberty Square at the Magic Kingdom.

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Located in the space formerly known as the Heritage House, the Ticket Office can help guests with ticketing questions, upgrades, and sales. They also have the ability to offer a number of other guest relations-type services upon request.

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Inside is a single help desk to accommodate guests, but otherwise the space is empty.

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The Liberty Square Ticket Office is now open at the Magic Kingdom.

Disney’s Hollywood Studios Testing Additional Guest Relations Location

WDWNT on November 18, 2016

Just as they have tested at the Magic Kingdom and Disney’s Animal Kingdom theme parks, Disney’s Hollywood Studios will now test the addition of an auxiliary guest relations and ticket sales location out in the park.

Hollywood Junction at Disney's Hollywood Studios

Hollywood Junction at Disney’s Hollywood Studios

Starting November 18th, guests can find help with ticket sales, ticket upgrades, and special event bookings at Hollywood Junction on the corner of Hollywood Boulevard and Sunset Boulevard.

While the locations in the other two parks are much further away from the existing guest relations location, there honestly just isn’t anywhere else for this to go at Hollywood Studios. At least is is pretty centralized and should be easy for guests to locate.

You may recall that this space was used in the past for some guest relations functions, but has been shuttered for some time now.

Have Your Disneyland Resort Questions Answered “Otto”-Magically

WDWNT on March 31, 2012

From Erin Glover on the Disney Parks Blog:

This summer, Disneyland Resort guests have a new way to get answers to many of their questions: Ask Otto! You can reach Ask Otto! at 714-520-7090*.

Ask Otto! is a Voice-Based Guest Service Designed to Answer Frequently Asked In-Park Questions
A test program by Walt Disney Imagineering, Ask Otto! is a voice-based guest service designed to answer frequently asked in-park questions, such as:

  • Attraction locations, wait times**, and Disney’s FASTPASS Service return times**
  • Park operating hours
  • Parade, fireworks, “Fantasmic!”, “World of Color” show times
  • Park food and beverage options, restaurant locations, and general dining information

Ask Otto! can also connect you to cast members in Disneyland Guest Information & Ticket Sales, Disney Dining (for dining reservations), Walt Disney Travel Company/Hotel Reservations, as well as the Disneyland Hotel Operator.

In addition to Ask Otto! (714-520-7090*), you can also take advantage of these other options for in-park assistance:

*Normal call charges apply, subject to availability. Your call may be recorded. Please obtain parental approval for callers under 18 years of age.

**Times are estimated and not guaranteed.

 

We have recorded a call with Otto that will be on this weeks show which will be out in the next two days.