Goodbye Paper Tickets! RFID Tickets Now Rolling Out at Walt Disney World

WDWNT on March 3, 2013

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Disney has issued a formal statement to cast members about the roll-out of new RFID tickets this week as they prepare for the launch of MyMagic+:

As we convert our theme park entrances to touch points, single or multi-day tickets purchased at Vacation Planning and Guest Relations locations beginning Jan. 30 will be enabled with radio frequency (RF) technology. Guests with these tickets will be able to utilize the main entrance touch points to enter the parks as well as turnstiles.

The rollout of the new tickets will happen over several days, one park at a time. The tentative schedule is Disney’s Animal Kingdom on Jan. 30, Magic Kingdom on Jan. 31, Epcot and Disney’s Hollywood Studios on Feb. 1 and Downtown Disney on Feb. 4. The remaining locations will follow.

These new single or multi-day tickets will be available onsite at Guest Relations and Vacation Planning locations. Guests who have the new tickets will be able to use the main entrance touch points as well as turnstiles. The tickets function just like the current tickets and Guests can still get FASTPASS tickets from the FASTPASS machines in our theme parks. The new tickets will be plastic and more durable than the current paper tickets. The tickets will have a green background to further help Cast Members and Guests differentiate between the ticket media types.

Frequently Asked Questions
Q. Can I use this ticket at the turnstiles?
A. Yes, this ticket works in the turnstiles and at the main entrance touch points.
Q. Will I still be able to get FASTPASS tickets from the FASTPASS machines?
A. Yes, this will work in the FASTPASS machines.
Q. I have an Annual Pass. Can I convert it to a ticket that works at the touch points?
A. You will be able to do this in the future. We value our Annual Passholders and want you to be among the first Guests to be able to experience MyMagic+. All Passholders will receive communication soon on how to convert their pass to become part of the MyMagic+ experience. When this exciting opportunity to convert your pass arrives, you’ll be able to enter our theme parks through the main entrance touch points.
Q. Why can’t I use my ticket at the new main entrance touch points?
A. Not all tickets are enabled to work at the main entrance touch points. We are in the process of converting our park entrances and also changing our tickets to be compatible with the main entrance touch points. Currently only Key to the World cards and single or multi-day tickets purchased onsite are compatible with the new touch points. All Guests can still utilize the turnstiles to enter our theme parks.

“MyMagic+” and “MagicBand” Are About to Change the Way You Visit Walt Disney World

WDWNT on January 9, 2013

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We’ve been keeping you updated on tests of FastPass+ and “Order Ahead” dining over the last few months, well, now we have the official word from Disney on how all of this “Next-Gen” technology will tie together to change the way guests experience Walt Disney World. If you have been following this site and our podcast for any amount of time, you have probably heard us discuss much of what we will explain in this post, but this is the first time we are getting the info straight from a Disney document. To protect our sources, we will not be showing you the document itself, but rather telling you the more interesting or important points of a release that was given to certain WDW cast members. Alright, let’s take a look at what “MyMagic+” and “MagicBand” mean for the future of Disney Parks:

Soon, Walt Disney World Resort will introduce tools that allow guests to use technology to customize and personalize their vacation, along with more guest enhancements that will continue to be tested and implemented in the coming years. Many of these efforts are part of MyMagic+, which has the ability to connect nearly all aspects of the guest experience.

  • My Disney Experience, a new website and mobile application, will provide a one-stop shop for all things Walt Disney World during every phase of a guest’s vacation. Guests may use My Disney Experience to get information on all Walt Disney World offerings, reserve dining and other experiences and make FastPass+ selections in advance.
  • Disney FastPass+ service will allow guests to lock in some of their must-do attractions and show experiences in advance, freeing them to explore and discover the magic in Walt Disney World theme parks and resort hotels. For the first time, guests will be able to reserve firework and parade viewing areas, shows, Disney Character Greetings and more.
  • The new MagicBand, worn on the wrist, will become the key to unlocking the magic, serving as room key, park admission, access to FastPass+ selections, PhotoPass card and payment account (optional) all rolled into one.
  • MyMagic+, as well as other guest experience enhancements, will continue to be tested and implemented in the coming years. We are continually looking at ways to take the entire Disney Parks experience to the next level at all of our destinations based on the unique ways our guests enjoy diverse sites. Guests, Cast, Crew, and Imagineer feedback will continue to be a critical part of the process in shaping these offerings.

“MyMagic+” has been slowly rolling out to guests over the last few weeks, most noticeably with the installation of “touch to pay” machines at most stores and RFID scanners at the entrance to all 4 theme parks. The new Walt Disney World website is also prepared for these additions including FastPass+:

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If you try to make a dining reservation for the Be Our Guest Restaurant and it is not available, it will tell you that Disney FastPass+ Quick Service may be available. This will be the system that allows you to get a time window to go to the restaurant and even allow you to order your food before you arrive, just like the “Order Ahead” test from a few weeks ago. Of course if you hit the “Request Now” button, it does not work yet.

So, when will “MyMagic+” and “MagicBand” roll out? We don’t really know yet. We’ve heard as early as February we could see the first guests walking around the parks with the RFID MagicBand, but only time will tell. Stay tuned for more information on this breaking story as it becomes available.

What do you think of the concept of “MyMagic+” and “MagicBand”?

Dirk Wallen’s 1/9/13 Hollywood Studios Photo Report

WDWNT on January 9, 2013

WDWNT Reporter Dirk Wallen made a quick trip over to Disney’s Hollywood Studios earlier today and has a couple of newsworthy photos to share with us from his trip. Let’s take a look:

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Peter Pan blu-ray billboard in the parking lot

We’re still letting the memories begin…

More RFID entrances are being installed in preparation for the rollout of MyMagic+ and MagicBand

Plenty of Kodak references still up all over the park

The stage is finally down in front of the hat

Peter Pan and Frankenweenie billboards in the Animation Courtyard

The Monsters Inc. 3-D billboard is now a billboard for Monsters University

Comedy Warehouse is gone…

Muppetvision 3-D is still presented by Kodak currently

Osborne Lights are coming down

Select Disney World Guests Testing Next-Gen RFID FASTPASS System

WDWNT on December 15, 2012

Starting on May 1st, select Walt Disney World guests checking-in for Magical Express at Orlando International Airport have been asked to complete a survey. If they choose to answer the survey, well, then the fun begins. A guest relations cast member will provide the family with two lists of select Magic Kingdom attractions, asking them to pick 2 from each list. Here are all of the attraction involved in the test:

  • Mickey at Town Square Theater
  • Princesses at Town Square Theater
  • Stitch’s Great Escape (Does not currently offer FASTPASS)
  • Buzz Lightyear’s Space Ranger Spin
  • Space Mountain
  • The Many adventure of Winnie the Pooh
  • Mickey’s Philharmagic (Does not currently offer FASTPASS)
  • Peter Pan’s Flight
  • The Haunted Mansion (Does not currently offer FASTPASS)
  • Splash Mountain
  • The Jungle Cruise

After selecting 2 from each list, the cast member will ask the guest what day they will be visiting the Magic Kingdom, if they are celebrating anything, and then give the guests some plastic yellow cards that says FASTPASS. These cards contain a small RFID-chip inside that contains some information based on what information was provided. Among that info will be reserved FASTPASS times on the 4 attractions selected from the list above. Guests are to be sent an email at a requested address with their final itinerary.

Here’s what the email guests are receiving looks like

Guests then take their cards to the Magic Kingdom and are invited to put them to good use. When you head over to a corresponding attraction at the proper time, you will be scanning your card at a temporary pole with a Mickey icon on it or at a PDA device also sporting the same Mickey icon (Town Square Theater is using this system and not the poles). When the card is scanned, the icon should turn green to enter. If you get a blue icon, you have done something wrong.

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One of the readers installed at The Many Adventures of Winnie the Pooh

At every location they have an iPad or a PDA that will tell them if you are too early, too late, or on-time when you swipe your card at the reader. Should you be wrong or need to check your schedule, they will refer you to one of 5 locations where you can currently do this. The 5 locations set-up to help guests throughout the park are City Hall, and kiosks near Jungle Cruise, Stitch’s Great Escape, Splash Mountain, and Mickey’s Philharmagic.

Another interesting factoid is that cast members will see all kinds of information about you when you scan your card at the reader. They can see your name and even if you are celebrating anything. You’ll recall rumors we’ve discussed of Disney using the same RFID technology in attractions to make them actually acknowledge your name or what you are celebrating that day. Yes, the future has arrived, but only for a short time. The test is scheduled to end May 15th.